SBOC Services Terms and Conditions

Staybright Oven Cleaning services are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or verbal.

Price Changes

All prices are subject to change. The prices quoted on our website and on the phone start from and may vary subject to the individual condition of appliances. Please also note that parking is required outside the property and any parking fees applicable are charged extra. Prices are mileage exempt except in areas over a 15 mile radius from Mountsorrel. Full details will be provided in your personal quotation.

Condition of the Appliance

If the appliance has not been maintained to the manufacturer’s standards by qualified persons, then any responsibility for badly maintained or age worn parts cannot be considered to be our responsibility, and therefore, all liability, or expense remains the sole responsibility of the customer. When we clean your oven, we are unable to guarantee the working condition of the oven, as we are simply hired to clean the oven.

Payment Methods

Customers may pay by either cash, PayPal or via an online banking system

Payment Timing

Payment must be made to Staybright Oven Cleaning on completion of the service. Cancellation and non-delivery of services For cancellations within 24 hours a 100% fee will be charged. For cancellations between 24 hours and 48 hours notice, 50% will be charged. If Staybright Oven Clean is unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, Staybright Oven Clean will charge the full cancellation fee.

Staybright Oven Clean cancellation

Staybright Oven Clean will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage, and also applicable to the failure of machinery or such apparatus). In such circumstances Staybright Oven Cleaning will use its best endeavours to arrange an alternative time suitable to both parties for the performance of its services. Where Staybright Oven Clean fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall Stay Bright Oven Clean be liable for any other losses including loss of profit or consequential loss.

Consumer Protection (Distance Selling) Regulations 2000

Where a booking constitutes a distance contract pursuant to the Consumer Protection (Distance Selling) Regulations 2000, you will have the right to cancel the contract within 7 days of the formation of the contract, you will not have the right to cancel the contract where the performance of oven cleaning and other cleaning services have commenced.

Working Conditions

In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the customer will be charged 100% of the cost of the booking. If the clean is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the original booking.

Complaints

In the event of you being dissatisfied with the service you have received from Staybright Oven Clean, you should contact us within 24 hours. Staybright Oven Clean will endeavour to ensure that all your concerns and complaints are resolved quickly and amicably.

Loss or damage to property

In the event of damage or loss as a result of negligence, the liability of Staybright Oven Clean shall be limited (at Staybright Oven Cleaning's discretion) to repair or the replacement cost of the item, taking into account its age and condition. Staybright Oven Clean shall not in any event be liable for any loss of profit or consequential loss.

Use of customer information

The information you give will be held and used by Staybright Oven Clean to perform the business for which we are registered. This may include sending you details of Stay Bright Oven Cleaning offers and services that may be of interest to you.